One Call Management
One Call Management Services
Are you sure that your One Call responses are getting completed? Let us help you answer that! We go to extensive ends to ensure your underground facilities are properly located and in a timely manner. One Call response and screening has been an established division within First Alert Locating Ltd since 2001. Our One Call Management team eliminates the guesswork, reduce client risk and ensure regulatory compliance.
To help take the hassle out of the One Call ticket management First Alert works with an online one call software system. This software is customized for our locators and is an essential tool that continues to advance. This online tool gives our staff access to required resources at all times, reduces administrative burden and compliments our services to ensure that one call tickets are properly administrated, verified, tracked, reported and archived for one or multiple clients at once.
We can also assist in locating private facilities where the owners are not required to respond or are not part of the one call system.
Alternate Locate Service Provider - *Approved*
NEW - August 2024
First Alert Locating is proud to announce that it we have been approved as an Alternate Locate Service Provider (ALSP) by Utility Safety Partners (USP) for Alberta Consortium Locates.
As it states on the Utility Safety Partners website... "The Alternate Locate Program (ALP) is a new option for how locates can be delivered in Alberta. The ALP Program provides excavators with the option to hire an approved locator to complete locates on behalf of participating USP members. The goal of the ALP Program is for project owners to receive locates in line with their project requirements and provide certainty around project timing and costs. The Alternate Locate Service Provider (ALSP) works directly for the project owner on their timeline and can serve to reduce unnecessary downtime to improve project outcomes.".
"Alternate Locate Service Providers must be registered to participate in this program and are required to meet specific criteria defined by infrastructure owners, including specialized training, quality assurance audits, reporting, insurance, experience and capabilities. While the project owner/requester is required to compensate the ALSP directly, in many cases, these ALSPs are already on site performing the client's private or third party locates." We feel this significantly improves First Alert's services by offering a "one-stop" locate if we are approved to provide these services for our clients. Truly a win-win for everyone.
New members and ALSP providers are added/modified all the time, so we recommend checking the most current information on their site. USP members that are currently part of this "consortium" and are participating in the ALP Program can be found on their site under Alternate Locate Provider and Frequently Asked Questions pages.
First Alert Locating Ltd. can handle the one call screening from start to finish or just manage the locates on a one by one as you see fit. We are flexible and can setup your one call management in a way to compliment or assist you in your operations and project management.
Talk to our team today to get more information on how the One Call system works.
